Privacy policy

The owner of the website elorelle.lv is SIA Joyful Couple (hereinafter referred to as Joyful Couple).

Joyful Couple protects the fundamental rights and freedoms of natural persons, especially the right to privacy, in relation to the processing of personal data in accordance with the Personal Data Protection Law of the Republic of Latvia.

Joyful Couple collects a customer’s personal information when it is necessary to provide the highest level of service to the customer. This enables us to offer a personalized shopping experience and highlight the product categories that interest you most. Your personal information also helps us keep you informed about new products, sales, and events that may be of interest to you.

On our website, you can order products, make inquiries, and subscribe to updates about new arrivals, discounts, and other news. To process your request, we may ask you to provide information such as your name, address, email address, and phone number. Joyful Couple does not request or process any sensitive personal data.

Joyful Couple does not sell or rent your personal information to third parties, except when required by law.
This website is Level 1 PCI DSS Certified and is hosted on Shopify Inc. servers. Joyful Couple does not store any information obtained from credit or debit cards.

The information provided by the customer helps us carry out our services, process orders and inquiries, deliver products, and provide customer support.

Joyful Couple is legally obligated to disclose personal data to state and municipal authorities in cases required by law. We will disclose customer information only when legally mandated to do so.

Joyful Couple takes appropriate measures to ensure the security of your personal information and protect it against theft, loss, misuse, unauthorized access, disclosure, alteration, or destruction.

If a customer who places and purchases a product on the website lacks legal capacity or competence, responsibility for the order and payment lies with that person’s legal representative (e.g., parent or guardian). In such cases, the order cannot be revoked, and the purchase amount will not be refunded.

By using the website, the customer agrees to the processing of personal data.

Joyful Couple reserves the right to use customer and user reviews and/or comments in public spaces and marketing materials (including, but not limited to, social media, brochures, and the website).